Frequently Asked Questions
Frequently Asked Questions (FAQs)
1. What is your return policy?
We offer a 30-day return policy for unused and unworn items. Please ensure that the items are in their original packaging. To initiate a return, contact us at contact@leatherroyal.com.
2. How long will it take to receive my order?
Orders are typically processed within 1-3 business days. Delivery times vary by shipping method: standard shipping takes approximately 5-7 business days, while expedited shipping takes 2-3 business days for domestic orders.
3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping times and rates may vary based on your location. Please check our shipping policy for more details.
4. Can I change my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request before the order is processed.
5. How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
6. What should I do if my order is lost or damaged?
If your order is lost or arrives damaged, please contact us immediately at contact@leatherroyal.com. We will work with you to resolve the issue as quickly as possible.
7. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee. Please select the gift wrapping option at checkout.
8. How can I contact customer support?
You can reach our customer support team via email at contact@leatherroyal.com or by phone on WhatsApp at +33 7 53 21 09 91. We're here to assist you!
If you have any other questions that aren’t covered here, please feel free to reach out. We’re always happy to help!